Luggage Dock

Article 1 (Definitions) The terms used in these Terms shall have the following meanings: 1. "Service" The self-storage service called "Luggage Dock," including locker-type and wire-type storage, provided by Device Agency Co., Ltd. (hereinafter referred to as the "Company"). 2. "Location" A site operated by the Company. 3. "User" An individual who uses the Service. Article 2 (Service Format and Usage Limits) 1. The Service is provided on the premise of self-storage (self-locker use), and does not constitute a deposit or custody service by the Company. The User shall personally lock and manage the locker, and the Company does not know the contents or condition of the stored items. As a general rule, the Company's employees will not handle the stored items. 2. When starting use, the User shall select a plan designated for each Location (such as 3 hours, 6 hours, 24 hours, etc.). Fees are based on calendar-linked dynamic pricing and will be displayed and finalized on the screen before use begins. 3. In addition to starting use on-site, the Service may also be started remotely via smartphone or similar device. In the case of remote use, the start time shall not be the time when the baggage is physically placed on-site, but the time when remote use is started on the Service. In the case of remote use, the User shall register a payment method in advance before starting use. 4. If the selected plan duration is exceeded, an additional fee based on the excess time shall be charged (for example, in 30-minute units, depending on the Location). The usage fee and excess fee shall be finalized and charged together at the time of baggage retrieval, and the locker shall be unlocked after payment is completed. 5. The maximum continuous usage period is 30 days. If baggage remains stored beyond 30 days, the Company may, after notice, move the baggage to a storage place designated by the Company and store it there for up to 30 additional days. The storage fee during this period shall be calculated as the daily maximum charge for the relevant Location multiplied by the number of storage days. If the baggage is not collected within 30 days after transfer, the User shall be deemed to have abandoned all rights to the stored items, and the Company may dispose of them in an appropriate manner and apply the proceeds to storage fees and other charges (and may charge any deficiency). 6. At designated Locations such as hotels, a certain period may be free of charge or discounted in accordance with the facility's policy. Article 3 (Payment and Refunds) 1. Payment shall be made only by immediate online payment. Available payment methods shall be as displayed in the Service. 2. A full refund of the received amount shall be made only when use could not be completed due to equipment malfunction or similar reasons (with no deduction of payment processing fees). Cancellations, mistaken operations, or similar reasons attributable to the User are not eligible for refunds. 3. If a chargeback occurs, the Company may dispute it based on unlocking logs, door status logs, timestamp data, and similar records. Article 4 (Prohibited Items and Valuable Items) 1. The following items may not be stored: cash, securities, precious metals and jewelry, high-value electronic devices, fresh or perishable goods, items with strong odors, animals, hazardous materials (including fuel, chemicals, explosives, etc.), illegal items, and any other items contrary to laws, regulations, or public order and morals. 2. Items with a unit value of JPY 50,000 or more are prohibited from storage (for example, high-end notebook computers, high-end cameras, etc.). Electronic devices worth less than JPY 50,000 may be stored; however, data loss or internal software failure may not be covered by compensation. The User shall confirm the prohibition on storing valuable items at the confirmation step on the Service screen before storage. 3. If it is found, or reasonably suspected, that prohibited items or valuable items are stored, the Company may, without the User's consent, take measures such as suspension of use, opening the door, checking the stored items, and contacting relevant authorities. When opening the door, the Company shall retain appropriate evidence through video recording, log recording, or other means. Article 5 (User Obligations) 1. The User shall ensure that locking operations are completed properly at the User's own responsibility. 2. Sharing locker/wire numbers or unlocking codes with any third party is prohibited. 3. For login via email address registration, the Company sends an authentication URL (magic link) to the registered email address. The User shall not forward or share the authentication email or the URL stated therein with any third party. The Company shall not be liable for damages resulting from a third party's use of the authentication email, except in cases of willful misconduct or gross negligence by the Company. 4. If baggage abandonment or violation of these Terms is discovered, the Company may take measures such as opening the door, removal, or disposal, and the costs thereof shall be borne by the User. Article 6 (Disclaimer and Company Liability) 1. The Company shall not be liable for damage caused by acts not attributable to the Company, including destruction by third parties, natural disasters, power outages, line failures on the installer/facility side, unauthorized modifications, and similar causes. 2. For loss, theft, damage, or similar events caused by the Company's slight negligence, compensation shall be limited to a maximum of JPY 200,000 per case and shall be based on the current value under the Company's standards (calculated separately based on criteria such as purchase price × residual value ratio). 3. If the Company has acted intentionally or with gross negligence, the above limitation shall not apply to the extent permitted by law. 4. Examples of matters not subject to compensation: data loss, internal software failure, wear and tear or aging deterioration, and prohibited or valuable items (unit value of JPY 50,000 or more). Article 7 (Reporting of Accidents, Theft, or Fire) 1. The User shall report any accident, theft, fire, or similar incident to the Company's customer support or designated form within 24 hours from occurrence, and shall submit within 7 days the police report receipt number (if applicable), proof of purchase (receipt/order history/card statement, etc.), and evidence such as item name, model number, photographs, and approximate purchase date. 2. The Company shall investigate by means of logs, monitoring records, and on-site confirmation, and shall provide an initial response within 7 business days. If compensation applies, payment shall be made within 14 business days after agreement via CloudSign. 3. Notices regarding uncollected baggage under Article 2, Paragraph 5 shall be made by registered email address, SMS, or in-Service notification. Even if notice cannot be delivered, such failure shall not prevent storage or disposal under these Terms. Article 8 (SLA and Support) 1. The uptime SLO shall be 99.5%. 2. Support shall be available 24 hours a day, 365 days a year, with first-line response through customer support, and recovery measures such as remote unlocking and rebooting shall in principle be carried out immediately. 3. If on-site parts replacement is required, the target time shall be 3 business days (which may vary by region). Article 9 (Amendments to the Terms) 1. The Company may revise these Terms as necessary. In the event of revision, notice shall be given no later than 14 days before the effective date by posting within the Service and by in-Service notification or notification to the registered email address. 2. If an important change that disadvantages Users is made, notice shall be given in the same manner no later than 30 days before the effective date. 3. If the User uses the Service on or after the effective date, the User shall be deemed to have agreed to the revised Terms. Article 10 (Handling upon Location Closure or Service Termination) 1. If the Company terminates the operation of a specific Location, it shall, in principle, notify Users no later than 7 days before the scheduled termination date by registered email, in-Service notification, or on-site notice. 2. If baggage is not collected after such notice, Article 2, Paragraph 5 (handling of overstay and uncollected baggage) shall apply mutatis mutandis. However, the transfer destination due to Location closure shall be a storage place separately designated by the Company, and individual contact with Users shall be attempted to the extent reasonably possible. 3. If the closure of a Location is due to reasons attributable to the Company, fees corresponding to the unused period shall be refunded to the User. However, if the closure is due to reasons attributable to the installer/facility (such as a hotel), handling shall be governed in accordance with the contract between the Company and the installer/facility. 4. If the Company terminates the Service as a whole, it shall announce this within the Service and notify the registered email address no later than 30 days before the scheduled termination date. In such case as well, the handling of baggage shall be governed mutatis mutandis by Article 2, Paragraph 5 and Paragraph 2 of this Article. Article 11 (Use by Minors) 1. If a minor uses the Service, the minor must obtain the consent of a parent or legal guardian before use. 2. If the Service is used without such consent, the Company may cancel the relevant use. Article 12 (Exclusion of Anti-Social Forces) 1. The User represents and warrants that the User does not currently and will not in the future fall under any of the following: (i) Being an organized crime group, member of an organized crime group, quasi-member of an organized crime group, company affiliated with an organized crime group, corporate extortionist, racketeer pretending to advocate social movements, specialized intelligent violent group, or any equivalent person (collectively, "Anti-Social Forces"); (ii) Having a relationship in which Anti-Social Forces are recognized as controlling management or being substantially involved in management; (iii) Having a relationship recognized as using Anti-Social Forces. 2. If the Company determines that the User is in violation of the preceding paragraph, the Company may suspend use and terminate the contract without prior notice. The Company shall not be liable for any damage thereby incurred by the User. Article 13 (Force Majeure) 1. The Company shall not be liable for delay, suspension, or inability to provide the Service due to any of the following: (i) Natural disasters such as earthquakes, typhoons, floods, and lightning (ii) Fire, power outages, or communication failures (iii) Pandemic or spread of infectious diseases (iv) War, terrorism, riots, or civil unrest (v) Cyberattacks, unauthorized access, or system failures (excluding those caused by the Company's willful misconduct or gross negligence) (vi) Restrictions due to laws, regulations, or administrative guidance (vii) Any other causes beyond the Company's reasonable control Article 14 (Handling of Personal Information) The handling of personal information by the Company shall be governed by the separately prescribed Privacy Policy posted within the Service. Article 15 (Prohibition of Assignment) 1. The User may not, without the prior written consent of the Company, assign, transfer, create security over, or otherwise dispose of the User's status under these Terms or any rights or obligations under these Terms to any third party. 2. If the Company transfers the business related to the Service to a third party (regardless of the form of transfer, including business transfer, company split, or otherwise), the Company may transfer to the transferee its status under these Terms, rights and obligations, and the User's registered information, and the User shall be deemed to have consented to this in advance. Article 16 (Term) The contract with the User based on these Terms shall become effective on the day the User starts using the Service and shall remain in effect until the earlier of the day the User's account is deleted or the day the provision of the Service is terminated. Article 17 (Severability) Even if any provision of these Terms or part thereof is held invalid or unenforceable under the Consumer Contract Act or any other law or regulation, the remaining provisions of these Terms other than such provision shall remain fully effective. Article 18 (Governing Law and Jurisdiction) 1. These Terms shall be governed by the laws of Japan. 2. Any disputes related to the Service shall be subject to the exclusive jurisdiction of the Osaka District Court as the court of first instance.